Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 — 93% OFF Coupon

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

★4.4 out of 5
17,369 students
English
Updated June 2026
Overview

Quick Facts — Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 Overview

Here's a quick overview of everything you need to know about Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 before you enroll:

•Course Name: Microsoft Dynamics 365 Fundamentals (CRM) - MB-910
•Platform: Udemy
•Instructor: Phillip Burton, I Do Data Limited
•Coupon Last Verified: June 16, 2026
•Level: Beginner
•Topic: IT & Software
•Subtopic: IT Certifications
•Total Time: 5h 30m of video content
•Language: English
•Access Type: Unlimited lifetime access + updates
•Certificate: Included upon completion from Udemy
•Main Skills: Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities and related apps · Describe Dynamics 365 Sales lifecycle and related apps · Describe Dynamics 365 Customer Service components
•Requirements: You need to know how to use a computer, and hopefully know how to use a spreadsheet. · No prior knowledge of any of Microsoft's Dynamics 365 apps or the Power Platform are required
•Current Price: $9.99 (was $149.99). You save $140.00 with 93% discount.
•How to Apply: Click the coupon button to activate your discount automatically
💡
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Skills

Skills You'll Master in This Course

By the end of Microsoft Dynamics 365 Fundamentals (CRM) - MB-910, you'll have these practical skills:

✓Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities and related apps .
✓Describe Dynamics 365 Sales lifecycle and related apps .
✓Describe Dynamics 365 Customer Service components .
✓Describe Dynamics 365 Field Service capabilities and scheduling capabilities .
✓Identify common customer engagement features and integration options.
Prerequisites

Prerequisites for This Course

Before enrolling in Microsoft Dynamics 365 Fundamentals (CRM) - MB-910, make sure you have:

•You need to know how to use a computer, and hopefully know how to use a spreadsheet.
•No prior knowledge of any of Microsoft's Dynamics 365 apps or the Power Platform are required
•You need Windows 7 SP1 or above, or for other machines an internet browser (Edge or Chrome preferred) to access most of the apps used in this course.
•You need Windows 8 or 10 to access Power BI Desktop for one of the videos.
•There is a 30-day refund guarantee of this Udemy course (see Udemy's refund policy).
•Why not have a look at the curriculum below and see what you can learn?
Course Content

About This Udemy Course

The following is the full official course description for Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 as published on Udemy by instructor Phillip Burton, I Do Data Limited:

This course looks at various aspect of Microsoft's Customer Relationship Management apps, covering the content that was required for the MB-910 certification exam. This exam is no longer being offered by Microsoft. However, the content in this course is still useful to understand the CRM apps in Dynamics 365.

Please note: This course is not affiliated with, endorsed by, or sponsored by Microsoft.



What do people like you say about this course?

Nick says: I think this is a Great course specially if your targeting the exam since all of the objectives here are discuss ... I successfully passed the exam and this training was very helpful

Abdul says: Voice is so clear and proficient in English which can understand clearly. Thank you.! It's very helpful Mr. Burton. Your explanation is awesome..! Thanks again.!

Jackson says: Fantastic course, the way everything is explained is so clear, especially in comparison to a lot of the other Dynamics material that exists out there which is either very hard to understand or completely off the point. This course gives the clarity and focus in spades. This course has been instrumental in grasping the concepts and tackling the exam for me.

Silas says: Mr Phillip Burton this is the best course. I cleared mb 910 exam with 980 points today. Thank you very much.



We'll start off with looking at Dynamics 365 generally, and all of features shared between the different apps. We'll look at the built-in reporting capabilities, customers and activities, and the integration of Microsoft Dataverse and Teams.

We'll then look at Dynamics 365 Customer Insights (which used to be called Dynamics 365 Marketing). We'll look at the Dynamics 365 principles behind generating and scoring leads, segments and subscription lists, email marketing, event managing, and more.

Next up is Dynamics 365 Sales. This includes the principles behind qualifying leads, the opportunity management process, the quote lifecycle, and the sales pipeline forecasting concepts.

Then we'll briefly look at Dynamics 365 Customer Service, examining how to use queues to manage work, the case lifecycle, and Knowledge Management.

The final item is Dynamics 365 Field Service. We'll look at the work order lifecycle, the Inspections feature, customer asset management, and resource and scheduling processes.

No prior knowledge is required - we'll even see how to get a free Microsoft Dynamics 365 trial!

There are regular quizzes to help you remember the information, so you can be sure that you are learning.

Once you have completed this course, you will have a good introductory knowledge of the customer engagement features and capabilities of Dynamics 365 apps.

So, without any further ado, let's have a look at how you can use the Udemy interface, and then we'll have a look at the objectives for the exam and therefore the syllabus for this course.

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Expert Review

Is the Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 Coupon Worth It?

Expert review by Andrew Derek, Lead Course Analyst at CoursesWyn.•Last updated: June 16, 2026.

Based on analysis of the curriculum structure, student engagement metrics, and verified rating data, Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 is a high-value resource for learners seeking to build skills inIT & Software. Taught by Phillip Burton, I Do Data Limited on Udemy, the 5h 30m course provides a structured progression from foundational concepts to advanced techniques— making it suitable for learners at all levels. The current coupon reduces the price by 93%, from $149.99 to $9.99, removing the primary financial barrier to enrollment.

✓What We Like (Pros)

  • Verified 93% price reduction makes this course accessible to learners on any budget.
  • Aggregate student rating of 4.4 out of 5 indicates high learner satisfaction.
  • Strong enrollment base with over 17,369 students demonstrates course popularity and trust.
  • Includes an official Udemy completion certificate and lifetime access to all future content updates.

!Keep in Mind (Cons)

The following limitations should be considered before enrolling in Microsoft Dynamics 365 Fundamentals (CRM) - MB-910:

  • The depth of IT & Software coverage may be challenging for absolute beginners without the listed prerequisites.
  • Lifetime access is contingent on the continued operation of the Udemy platform.
  • Hands-on projects and quizzes require additional time investment beyond video watch time.
Final Verdict: Worth It
This course offers exceptional value with current pricing
✓
Rating

Course Rating Summary

Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 has earned an aggregate rating of 4.4 out of 5 from 17,369 verified student reviews on Udemy. Below is the detailed rating distribution showing learner satisfaction across all star levels.

4.4
★★★★★
17,369 Verified Ratings
5 stars
75%
4 stars
15%
3 stars
6%
2 stars
2%
1 star
2%

* Rating distribution is approximated from the aggregate score. Sourced from Udemy.

Instructor

About the Instructor — Phillip Burton, I Do Data Limited

Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 is taught by Phillip Burton, I Do Data Limited, a Udemy instructor specializing in IT & Software. For the full instructor biography, professional credentials, and a complete list of their courses, visit the official instructor profile on Udemy.

•Instructor Name: Phillip Burton, I Do Data Limited
•Subject Area: IT & Software
•Teaching Approach: Practical, project-based instruction focused on real-world application of IT & Software skills.
FAQ

Frequently Asked Questions

The following questions and answers cover the most common queries about Microsoft Dynamics 365 Fundamentals (CRM) - MB-910, its coupon code, pricing, and enrollment process.

Author

About the Author

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Andrew Derek

Lead Course Analyst at CoursesWyn with 8+ years of experience evaluating online learning platforms. I've analyzed 500+ Udemy courses and helped thousands of learners choose the right courses for their career goals.

⭐4.8/5 Rating
✓Trusted by 10K+ Students
Resources

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