
Certified 8D Problem Solving Specialist (Accredited)
>_ What You'll Learn
- Understand and apply the 8 Disciplines (8D) Problem Solving methodology to resolve recurring service-related failures and prevent their recurrence
- Learn how to form effective cross-functional teams (D1) to tackle complex service issues collaboratively
- Gain the ability to accurately define problems (D2) using structured tools like the 5W2H framework and data-driven insights
- Develop skills to implement interim containment actions (D3) that minimize customer impact while long-term fixes are developed
- Master techniques to identify and verify root causes (D4) using tools like the 5 Whys and Fishbone Diagram
- Learn to develop targeted corrective actions (D5) that eliminate the root cause and implement solutions effectively (D6) in real-world service environments
- Understand how to prevent problem recurrence (D7) by updating SOPs, training teams, and embedding long-term monitoring systems
- Discover how to document lessons learned and recognize team efforts (D8) to build a culture of continuous improvement
- Apply the 8D methodology to real-world case studies in service industries like healthcare, hospitality, finance, retail, and more
- Earn an internationally accredited 8D Specialist Certification and receive 1.5 pre-approved PDUs, CPDs, CEUs, and PDCs to enhance your professional profile
>_ Requirements
- There are no prior problem-solving or Six Sigma certifications required—this course is beginner-friendly
- A basic understanding of service operations (such as customer service, hospitality, healthcare, etc.) is helpful but not mandatory
- Learners should have access to a computer or mobile device with internet connectivity to watch video lectures and complete activities
- A curious mindset and a desire to solve problems in a structured, effective way will help you make the most of this course
- Optional: Familiarity with basic workplace challenges or recurring issues can help you relate more deeply to real-world case studies presented in the course
/ Course Details & Curriculum
Author and Instructor
Advanced Innovation Group Pro Excellence (AIGPE)
Expert at Udemy
With years of hands-on experience in Business, Advanced Innovation Group Pro Excellence (AIGPE) has dedicated thousands of hours to teaching and mentorship. This course is the culmination of industry best practices and a proven curriculum that has helped thousands of students transition into professional roles.
Community Feedback
Michael Chen
Verified Enrollment
"This Certified 8D Problem Solving Specialist (Accredited) course was exactly what I needed. The instructor explains complex Business concepts clearly. Highly recommended!"
Sarah Johnson
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"I've taken many Udemy courses on Business, but this one stands out. The practical examples helped me land a job."
David Smith
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"Great value for money. The section on 8D Problem Solving was particularly helpful."
Emily Davis
Verified Enrollment
"Excellent structure and pacing. I went from zero to hero in Business thanks to this course. Lifetime access is a huge plus."
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