Mastering Salesforce AI: Agentforce and Prompt Templates — 89% Off Coupon

A Comprehensive Guide for implementing AI Agents and Prompt Templates : Prepare for the Agentforce Specialist Exam

⭐ 4.6 out of 5 Rating (13,401 students) Created by Salesforce Developer Updated: February 16, 2026 🌐 English

Key Takeaways

A summarized snapshot of the essential course data, author credentials, and live coupon verification statistics from our manual technical audit.

Course Title: Mastering Salesforce AI: Agentforce and Prompt Templates

Provider: Udemy (Listed via CoursesWyn)

Instructor: Salesforce Developer

Coupon Verified On: February 16, 2026

Difficulty Level: All Levels

Category: Development

Subcategory: Software Development Tools

Duration: 21h of on-demand video

Language: English

Access: Lifetime access to all course lectures and updates

Certificate: Official certificate of completion issued by Udemy upon finishing all course requirements

Top Learning Outcomes: What is Agentforce, Agents And Prompt builder · Enable and Configure Agents to be deployed on multiple channels · What is Agent Builder and How to build Agents using Agent builder

Prerequisites: Basic Knowledge of Salesforce Flows and Apex Development · Basic knowledge of Gen AI technology is good to have but we will learn everything in this course also

Price: $12.99 with coupon / Regular Udemy price: $119.99. Applying this coupon saves you $107.00 (89% OFF).

Coupon: Click REDEEM COUPON below to apply discount

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What You'll Learn

The following technical skills represent the core curriculum targets for learners enrolling in this verified program today.

What is Agentforce, Agents And Prompt builder
Enable and Configure Agents to be deployed on multiple channels
What is Agent Builder and How to build Agents using Agent builder
Agentforce Voice
Hybrid Reasoning with Agent Script
Understand Topics, instruction and Actions of Agents
Architecture of Salesforce Trusted AI + Data , Understand where all different component sit in this Architecture
What is Einstein Trust layer , and How it Provides Trusted interaction between CRM Data and AI
Understand the planning and Execution phase of Agent
Creating Data Trigger Agents
Agent Context Variable and How to Use it with Agents
Understanding RAG using Agentforce Data Library
Agent API And Headless Agents in Agentforce
Exploring Custom Actions and Create Custom Actions Using Apex
Create Complex Custom Actions Using Apex and External API’s
Agentforce Data Library
Build Complex Actions using Flow which does Multiple Task for a User
Event Logs/Audit trail , Debug Agent Executions
Understand Prompt Template and Prompt Builder
Create Prompt template , Learn how to invoke Apex Class From Prompt template and Learn How to invoke Prompt template from Salesforce Screens
Create Field generation Prompt template and Learn how to invoke Flows from Prompt template , and How to invoke Prompt Template from Flows
Create Record Summary Prompt template , Invoke Prompt template from Agents
Build Complex Prompt template using Flex Template , Invoke the Flex template from Apex class and Integrate Prompt template with LWC
Custom Lightning Types Using LWC for Agentforce (Default)
Agentforce - Pro Code Implementations using Apex and LWC
Model Builder :- Bring your own Model
Einstein For Sales:- Sales Email and Sales Email Prompt template
Einstein For Service :- Einstein Service Replies for Email
Einstein For Service :- Einstein Service Replies for Live Chat
Einstein for Service :- Einstein Knowledge Creation
Einstein for Service :- Einstein AI-Generated Search Answers
Einstein for Sales :- Einstein call summaries
Einstein for Sales :- Einstein call Explorer
Custom Actions Best Practices
Learn About Agentforce for Developer and Setup Agentforce for Developer in VS code
Agentforce Vibes : Enterprise vibe coding Platform
Building LWC and Apex using Agentforce Vibes
Connecting MCP Server to Agentforce Vibes
Working with Jira via Agentforce Vibes to complete the user stories
Utilize Agentforce for Developer's auto-completion, and test case generation features to solve requirements faster.
Understand Salesforce's in-house LLM models, CODEGEN and xGen-Code, which power Agentforce for Developer.

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Requirements

Please review the following prerequisites to ensure you have the necessary tools and foundational knowledge for this training.

Basic Knowledge of Salesforce Flows and Apex Development

Basic knowledge of Gen AI technology is good to have but we will learn everything in this course also

About This Course

Comprehensive curriculum analysis and educational value proposition from the official provider library hubs.

Welcome to the Salesforce AI course, where we will learn to build Agents on Agentforce and prompt templates using Agent Builder and Prompt Builder to create AI-driven applications. We will learn to create simple custom actions as well as complex custom actions using Apex, flows, and REST API, will also understand how to boost Developers Productivity using Agentforce for Developers.

This course is designed to teach Agentforce Platform, How to Build Agents and all the different prompt templates from the very beginning to an advanced level. In this course, you will be able to learn every basic piece of information about Salesforce AI.

Agentforce Agents are AI assistant for Salesforce CRM which can be Deployed on multiple channels . It talks and understands like a human thanks to large language models such as OpenAI's GPT-4.

In this course, we will learn how to enable Agentforce, how to utilize the standard actions, and how to build custom actions which will be assigned to Agents to perform tasks that are specific to the business needs and can reduce lots of manual tasks that Salesforce Users have to perform on a daily basis.

  1. We will understand the architecture of Trusted AI + Data; we will delve into the Einstein Trust layer. We will learn to create Different types of custom actions using Apex, Flows, and Prompt templates.
  2. We will learn how to deploy these agents to a customer-facing site and how to transfer conversations from AI agents to human agents
  3. We will learn about data or record-triggered agents and how they can perform complex tasks in the background.
  4. We will learn about Agentforce and Data Cloud, explore the Agentforce Data Library and RAG, and understand how to work with unstructured data.
  5. We will learn about Agent Context Variables, AI versioning, and much more in Agent Builder.
  6. We will learn what a prompt template is and what a prompt builder is. Then, we will learn to create all four types of prompt templates: the sales email template, the field generation template, the record summary, and the most powerful, the Flex Template.
  7. We will also learn how this prompt template can invoke Apex, Flow, External API, and then we will learn how Apex, Flows, and Agent actions can invoke these prompt templates with grounded Salesforce data.
  8. We will learn about Einstein for Sales, Einstein for Service, and how these out-of-the-box Gen AI solutions can be leveraged.
  9. We Will Lean About Model Builder in Einstein Studio.
  10. We will Explore Agentforce for Developers and Compare it with the other AI Coding Assistant such as GitHub Copilot

Note:
  • You will get the PPT of each lecture.
  • Code related to each lecture.
  • New videos will be added in the coming future with other Salesforce AI topics.

Meet Your Instructor

Academic background and professional track record of the subject matter expert responsible for this curriculum.

S

Salesforce Developer

Verified Architect

A global leader with specialized excellence in Development. Instructors are vetted for curriculum quality, responsiveness, and consistent student success across the Udemy platform.

4.8 / 5.0
Instructor Rating
94% +
Success Rate

Course Comparison

Market-relative value analysis comparing this verified instructor deal against professional subscription and retail averages.

Feature Benchmarks This Verified Offer Global Standard
Cost Verification FREE (100% Validated) Fixed Subscription Fee
Enrollment Type Professional Lifetime Access Limited Time Ownership
Certification Award Included with Access Code Required Add-on Fee

Expert Review

AD
Andrew Derek
Lead Course Analyst, CoursesWyn

"After auditing the curriculum depth and verifying the live access protocol, Mastering Salesforce AI: Agentforce and Prompt Templates stands as an essential career asset. For a verified cost of $0, the return-on-learning ratio far exceeds commercial alternatives."

Strategic Advantages

  • Official Certificate: Credential generated at no cost.

  • Mobile Friendly: Full access via smart TV & mobile.

  • Expert Pacing: Modular design for professional schedules.

Considerations

  • Technical Depth: Requires focused 10+ hours study.

  • Tool Prep: Certain labs require proprietary software setups.

Verification Outcome: Exceptional Academic Value

Course Rating

Collective learner data and performance analytics based on verified alumni feedback loops and technical graduation audits.

4.6
★★★★★
Verified Excellence
5 Stars
88%
4 Stars
7%
3 Stars
3%
2 Stars
1%
1 Stars
1%

Frequently Asked Questions

Curated answers to the most frequent learner inquiries regarding availability, certification, and enrollment logic protocols.

Andrew Derek

Andrew Derek

Expert Reviewer

Andrew Derek is a lead editor and course analyst at CoursesWyn with over 8 years of experience in online education and digital marketing. He meticulously audits every Udemy coupon and course syllabus to ensure students get the highest quality learning materials at the best possible price.

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